Sports Direct

In my assessment of the store, it is evident that they have some commendable aspects, such as a well-organized layout and an exceptional team of workers. Undeniably, the staff appears to be highly trained, distinguishing themselves from other Sports Direct locations I have frequented. Hence, I must acknowledge their professionalism and give credit where it's due, awarding them 5 stars ⭐️⭐️⭐️⭐️⭐️. However, the review takes a critical turn when discussing the issue of refunds. Regrettably, this aspect significantly tarnishes the overall shopping experience. As a dissatisfied customer, I had an unfortunate encounter when attempting to return trainers purchased online. Astonishingly, despite the fitting issue being attributable to a foreign size, I was informed that only credit notes were provided, leaving me disappointed and perplexed. The refusal to offer a proper refund for an online purchase that resulted in ill-fitting footwear is an unfortunate display of inflexibility in the return policy. Notably, I was also informed of a £4.99 return postal charge for this subpar resolution. Such a response is questionable, as it is unbecoming of a store that prides itself on professionalism and customer service. Consequently, my dissatisfaction reached a tipping point, leading me to procure my trainers elsewhere, thereby detracting significantly from my overall shopping experience. I find it imperative to rate this store with only 1 star, reflecting the inadequacies in their approach to customer satisfaction and the apparent oversight in addressing such concerns. It is crucial for the establishment to reevaluate their refund policy promptly if they aspire to restore customer confidence and loyalty, thereby potentially earning a more favorable 5-star rating in the future 😡

I come to the Bury store quite often, staff are always pleasant & helpful, at the weekend I bought a pair of walking boots , sadly my first excursion out in them they let water in :( so back to The Bury store I went - apologies & please have a look for an alternative boot or accept a refund , so I have to say a productive & pleasing visit again with this branch , which is always well stocked & a pleasure to visit - tku

Went in Sports Direct Today to buy some trainers they were reduced from £130 to £70 but because there was a odd size pair of trainers(one was 10 & one was 11) The manager reduced them to £30, Really impressed with the Manager and his customer service skills. The store is huge, Lots of staff on hand, extremely well stocked rails and lots of makes, brands and something for everybody, great parking on the carpark 5☆